If a more extended cleaning period is required, discuss this directly with the cleaning agent present to find out whether they can stay longer. If this should be the case, please contact our customer support team by phone at +41 21 624 54 15 or by email at kunde@batmaid.de. With the correct information, we will be able to adjust the duration and payment. If your cleaning takes place on a Saturday, send us an email to kunde@batmaid.de, our customer support team will contact you as soon as possible.