When booking your cleaning, just before the payment, you must define how the agent will be able to enter your home. In the comments "How can we get in?", you can give more information about how the Batmaid employee will be able to collect the keys. You have three options: Be present to welcome the Batmaid agent Give your keys to your concierge Hide the keys in a safe place. If you decide to entrust the cleaning agent with your keys, please note that Batmaid does not handle any transfers or key-related issues. Therefore, Batmaid is not responsible in the event of loss or problems regarding an exchange of keys with another cleaning agent.