HelpBookingsHow do I give my keys to the cleaning agent?

How do I give my keys to the cleaning agent?

When booking your cleaning, just before the payment, you must define how the agent will be able to enter your home. In the comments "How can we get in?", you can give more information about how the Batmaid employee will be able to collect the keys. You have three options:  Be present to welcome the Batmaid agent Give your keys to your concierge  Hide the keys in a safe place. If you decide to entrust the cleaning agent with your keys, please note that Batmaid does not handle any transfers or key-related issues. Therefore, Batmaid is not responsible in the event of loss or problems regarding an exchange of keys with another cleaning agent. 

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  • Batmaid Berlin
    Warschauer Platz 11-13
    10245 Berlin
    030 220 122 080
  • Batmaid Frankfurt
    Taunusanlage 8
    60329 Frankfurt am Main
    069 299 570 870
  • Batmaid Hamburg
    Hermannstrasse 13
    20095 Hamburg
    040 537 984 660
  • Batmaid Munich
    Neuturmstrasse 5
    80331 Munich
    089 125 095 580
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