As a regular user, you can request one of the previous agents by ticking the box "Previous Batmaid" when you book. For your first cleaning, the Batmaid platform will send a trusted agent available in your area for the selected time slot. After your first cleaning, you will be able either to keep the same professional or request another by contacting us by phone at +41 21 624 54 15 or by email to kunde@batmaid.de.