HelpEnd-of-tenancy cleaningCan I cancel an end-of-tenancy cleaning?

Can I cancel an end-of-tenancy cleaning?

You can cancel your end-of-tenancy cleaning free of charge directly on your Batmaid account up to 48 hours before the cleaning takes place. If you cancel between 24 and 48 hours before its completion, we will charge you one hour per employee booked (the number of employees depends on how many cleaning agents our system proposed to meet your request). If you decide to cancel the cleaning service less than 24 hours before its execution, we will charge you the cleaning total. For more information, visit the 'Cancellation conditions' page. 

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  • Batmaid Berlin
    Warschauer Platz 11-13
    10245 Berlin
    030 220 122 080
  • Batmaid Frankfurt
    Taunusanlage 8
    60329 Frankfurt am Main
    069 299 570 870
  • Batmaid Hamburg
    Hermannstrasse 13
    20095 Hamburg
    040 537 984 660
  • Batmaid Munich
    Neuturmstrasse 5
    80331 Munich
    089 125 095 580
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